Willow By The Sea
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Frequently Asked Questions
Still have a question? Our team is always happy to help, just reach out.
Store & Contact
Do you have a physical store?
Yes! We’re located in the beautiful Port Stephens region on the East Coast of NSW. You can visit us in-store at 14 Stockton St, Nelson Bay NSW
Wholesale + Stockist Enquiries
For all wholesale or stockist enquiries, please contact Court, our Store Director, at hello@luandcoboutique.com.au.
How can I contact customer service?
For anything customer service related, please reach out to us at customerservice@luandcoboutique.com. Our friendly team is always happy to help with any questions or support you may need.
Orders & Shipping
How quickly do you ship orders?
Shipping times will depend on your location, but we send orders out the same day they’re placed during store hours. If your order comes through after hours, we’ll pack it first thing the next morning and take it straight over to the Post Office. We’re lucky to be right across the road!
How do I track my order?
Once your order has been shipped, you’ll receive an email with your tracking details so you can follow your parcel’s journey.
Do you offer local pickup?
Yes! Local pickup is available from our Nelson Bay store. You’ll receive an email notification when your order is ready for collection.
Returns & Sizing
Will you restock sold out items?
Some of our pieces are limited and may not be restocked. If an item does return, we’ll announce it on our social media or via our email list, so be sure to follow along.
How do I choose the right size?
We recommend checking the size guide on each product page. If you’re unsure, feel free to reach out to our team and we’ll happily help you find the right fit.
What is your return policy?
We offer returns for store credit on eligible items within 14 days of receiving your order. Items must be unworn, unwashed and in their original condition with tags attached. Please see our full Returns Policy for more details.