T&C's

Terms and Conditions for Lu&Co Boutique

In these terms and conditions, "we," "us," and "our" refers to Lu&Co, operated by Lu&Co Boutique Pty Ptd. Your access to and use of all information on this website, including the purchase of our products, is subject to the following terms and conditions.

We reserve the right to amend these terms and conditions at any time, and your use of the website following any amendments will represent your agreement to be bound by these updated terms. Therefore, we recommend that you review these terms each time you access our website.

Registered Users

To access the services provided on this website, you must register as a user by providing certain information as outlined on our registration page. Please refer to our Privacy Policy linked on our homepage for information regarding the collection, storage, and use of your details.

You agree to ensure that your registration details are true and accurate at all times. If your details change, you are responsible for updating them.

Upon registration, you will be required to create a password. You agree to make payments for our services as outlined on our website.

We reserve the right to terminate your registration if you breach these terms and conditions.

Our Website Services

Our services are provided to adults over the age of 18. By proceeding to purchase through our website, you confirm that you are over 18 years of age.

All prices on our website are listed in Australian Dollars (AUD) and are inclusive of GST. We aim to keep our pricing up to date, but we reserve the right to change prices at any time. If you place an order before a price change, we may cancel your order should the prices be amended.

Product Descriptions

We strive to ensure that our products are accurately described on our website. However, we do not guarantee that the descriptions are entirely accurate. If we become aware of any inaccuracies, we reserve the right to correct any errors or omissions.

Images provided on the website are for illustrative purposes only. We cannot guarantee that the images will reflect the exact colour or design of the product.

Product Orders

Our products are for sale to adults over the age of 18. By proceeding with a purchase, you acknowledge that you are over 18 years of age.

While we make efforts to keep our product list up to date, we cannot guarantee product availability at all times. All prices are in AUD and include GST, and we may change prices at any time. Please refer to our homepage for the latest prices.

Packaging and postage costs will be added during the checkout process.

When you place an order, you will be required to provide your name, delivery address, email address, phone number, and payment details. We take care with your information, but we cannot be held responsible for errors or misuse due to transmission issues or malware.

We will accept or reject your order within five (5) business days. If we do not respond within that time, your order is deemed to be rejected. We are not obligated to provide reasons for rejecting an order, but the most likely reason would be product unavailability.

Title to the goods passes to you once payment is received. We are not responsible for any damage to goods after they are dispatched.

Order Cancellation Due to Errors

If a product is listed with an incorrect price, description, or image due to an error, we reserve the right to cancel the transaction. In such cases, we will promptly refund any payments made.

Product Returns

We will provide a refund or replacement for any faulty or damaged product upon return. To return a faulty or damaged item, please contact us through our "Contact Us" page to receive instructions.

We offer exchanges on undamaged products, provided they are returned unused, with proof of purchase, and within 7 days of purchase. No refunds will be issued for undamaged products returned for exchange, and the customer is responsible for any return shipping costs.

If we cannot replace or exchange the goods, we will refund the purchase amount, including postage, to your credit card.

Proof of purchase (e.g., tax invoice, receipt, or packaging slip) is required for all returns or exchanges.

Site Access

By accessing our website, you are granted a limited license to use the content for personal use only. You may download a copy of the content for personal use, but you must not remove or alter any copyright symbols or proprietary notices.

You may not copy, reproduce, republish, distribute, or display the content on this website without our prior written permission. You are also prohibited from using data mining tools, metatags, or mirroring our website without authorisation.

Hyperlinks

This website may contain hyperlinks to third-party websites. These links are provided for convenience, but we do not take responsibility for the content, maintenance, or privacy practices of any linked websites. A link to another site does not imply endorsement of that site.

You may link to our website with our prior consent, but you must not alter any of our content, including intellectual property notices.

Intellectual Property Rights

All content on this website, including graphics, images, and text, is owned by Lu&Co or licensed to us. All trademarks, logos, and brands used on this website are either owned by us or licensed for our use.

Your access to this website does not grant you the right to use any of our trademarks or intellectual property without our prior written permission.

Disclaimers

We take reasonable care in providing accurate information on our website but make no warranties or representations regarding the accuracy, completeness, or reliability of the content.

We also strive to ensure our website is free from viruses or malware, but we are not responsible for any damage to your computer system caused by using our website or any linked third-party sites.

We may host third-party content on our website, but we are not responsible for errors or omissions in such content.

Statutory Guarantees and Warranties to Consumers

Under the Competition and Consumer Act 2010 (C&C Act), we provide statutory guarantees regarding goods or services supplied to you as a consumer. If goods are defective, we will repair, replace, or refund them in accordance with your statutory rights.

As a consumer under the C&C Act, you may be entitled to specific guarantees and notices regarding the repair of goods, particularly for user-generated data or the use of refurbished goods.

Limitation of Liability

If you are not a consumer under the C&C Act, we limit our liability for breach of warranty to the supply of services again or the payment of costs to have services supplied again.

We do not accept liability for any loss, including consequential loss, arising from the services we provide.

We are not responsible for any content created by users or third parties on our website.

Indemnity

By using our website, you agree to indemnify and hold Lu&Co harmless from any claims, damages, costs, and expenses, including legal fees, arising from your use of the site.

Force Majeure

If an event outside of our control (such as a natural disaster) causes a delay, we may terminate the agreement if the delay exceeds 30 days. In such cases, we will provide you with at least 7 days' notice of termination.

Jurisdiction

These terms and conditions are governed by the laws of NSW, and any legal claims arising out of these terms will be heard in the courts of that jurisdiction.

If any provision of these terms is found to be invalid, it will be amended to be valid, and the rest of the terms will remain in full effect.

Privacy

We take care with your personal information and comply with privacy laws. However, we cannot guarantee the security of your information, and any data you transmit is at your own risk. For more details, refer to our Privacy Policy, which is linked on our homepage.