RETURNS & EXCHANGES

We know shopping online can be tricky, especially when it comes to sizing. If you’re unsure or have any questions before purchasing, please feel free to contact us at customercare@luandcoboutique.com.au we’re always happy to help.

Please note: As a small business, our policies may differ from those of larger retailers.

Refunds & Order Cancellations

Lu&Co Boutique does not offer refunds for change-of-mind purchases.
Orders cannot be cancelled once they have been placed.

Returns & Store Credit

We offer returns on full-priced items for store credit or exchange only.

To be eligible for a return, items must meet the following conditions:

  • Returned within 14 days of purchase

  • Unworn, unwashed, and unaltered

  • In original condition with all tags and packaging attached

  • Accompanied by proof of purchase

Items that are worn, damaged, altered, washed, or returned without original tags or packaging will not be accepted.
All returns are assessed and approved at the discretion of Lu&Co Boutique.

How to Arrange a Return

Please email customercare@luandcoboutique.com.au before sending any items back. Once approved, we will provide a return authority and instructions.

Please note:

  • Customers are responsible for all return shipping costs

  • Returns must be sent via registered post with appropriate insurance

  • Lu&Co Boutique is not responsible for items lost or damaged in transit

  • Once received, please allow 1–2 business days for processing

  • Approved returns will be issued as store credit

Returns must be sent to:
Att: Lu&Co Boutique
14 Stockton Street
Nelson Bay NSW 2315

Exchanges

If you wish to exchange an item (e.g. for a different size), we are happy to assist subject to availability.

Please note:

  • Any additional shipping costs associated with exchanges are the responsibility of the customer

Sale Items

All sale items are final sale and are not eligible for return or exchange.
This includes items purchased during sales or using promotional or welcome discounts.

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges on:

  • Jewellery

  • Sunglasses

  • Swimwear

  • Perfume

  • Cosmetics

Faulty Items

All items are carefully inspected prior to dispatch. In the rare event that your item arrives faulty, please contact us at customercare@luandcoboutique.com.au within 24 hours of receiving your order.

Please include:

  • Your order number

  • A description of the fault

Items must be unworn and returned in original condition with all tags and packaging intact.
If an item is deemed faulty, Lu&Co Boutique will cover return postage costs, and refunds will be processed via the original payment method.

Please note: Damage caused by general wear and tear is not considered a manufacturing fault.

Sold Out Items

In the rare event that an item has sold simultaneously in-store and is no longer available, we will attempt to reorder the item. If this is not possible, you will be offered the choice of store credit, exchange, or a full refund.