Privacy Policy

Lu&Co. Boutique Privacy Policy
Effective Date: 25.02.2025

Who We Are and How You Can Contact Us

We are Lu&Co Boutique, based in Nelson Bay Port Stephens NSW. We are committed to protecting your privacy and ensuring your personal information is handled with care when you interact with our website. This Privacy Policy applies to the products, services, and information provided on our site www.luandcoboutique.com.au and our social media channels. It explains how we collect, use, store, and disclose your data, in compliance with the Privacy Act 1988 (Cth) and other relevant privacy laws.

For any questions about our privacy practices, please contact us at [hello@luandcoboutique.com.au] or [https://luandcoboutique.com.au/pages/contact].

Privacy Compliance
We respect your privacy and handle your personal information in accordance with Australian Privacy Laws and the EU General Data Protection Regulation (GDPR), where applicable.

Your Privacy and Our Responsibilities

If you’re a customer or just browsing our site, this Privacy Policy applies to you.

As the provider of products and services on our site, we determine how and why your personal data is processed. We do not sell or rent your personal information to third parties. We value your privacy and want to ensure that you are fully informed about what data we collect and how it is used.

Your Responsibilities

  • Please read this Privacy Policy and our Website Terms & Conditions.
  • If you provide data about a third party (e.g., a family member or friend), you confirm you have the right to do so.

When and How We Collect Your Data
We collect your data when you visit our website, and sometimes automatically through cookies or other tracking technologies. You may also voluntarily provide your data by completing forms, subscribing to our newsletter, or contacting us.

We may collect data when you:

  • Interact with us on social media.
  • Accept our cookies or other tracking technologies.
  • Submit your data to us for any reason.

Types of Data We Collect

  • Personal Identification: Name, email, shipping address, etc.
  • Financial Information: Bank details and payment information.
  • Purchase Data: Information about products or services you buy.
  • Technical Data: IP address, browser type, geolocation, device type, and operating system.
  • Usage Data: How you interact with our site (pages visited, time spent, etc.).

How We Use Your Data
We only use your data where we have a legal basis to do so, and for the following purposes:

  • To operate and maintain our website.
  • To process orders and provide products/services.
  • To improve your experience on our website.
  • To conduct market research or send you feedback requests.
  • To provide marketing content (with your consent).
  • To ensure compliance with our Terms & Conditions.

We may disclose your data:

  • As required by law or with your consent.
  • For business operations (e.g., payment processing).
  • For marketing purposes (with your consent).

Your Rights and Choices

Not Providing Data:
You can choose not to provide personal information, but this may limit our ability to provide you with products or services. However, you can still browse our website.

Cookies:
Our site uses cookies to improve functionality. You can disable cookies through your browser settings, but some features may not work correctly.

Marketing Communications:
You can opt out of receiving marketing material at any time by clicking the unsubscribe link in emails or by contacting us directly.

Your Rights
You have the following rights regarding your personal data:

  • Access: Request the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate information.
  • Deletion: Request to delete your personal data, except where we must retain it for legal purposes.
  • Opt-Out: You have the right to object to data processing for profiling or marketing purposes.

If you have any concerns, contact us at [insert email]. If you're dissatisfied with our response, you may file a complaint with the Office of the Australian Information Commissioner.

Data Security
We are committed to protecting your data, though no transmission method over the internet is 100% secure. We use reasonable physical, electronic, and procedural safeguards to protect your data, including:

  • Password protection for accounts.
  • Storing data with reputable third-party providers.
  • Limiting access to data to those who need it.

Data Storage and Retention
Your data may be stored with Australian-based service providers. If your data is transferred outside of Australia, we ensure appropriate safeguards are in place.

We retain your data as long as necessary for business purposes, such as tax or invoicing requirements, and will delete it when no longer needed.

Third-Party Service Providers
We may share your data with:

  • Service providers who help run our business.
  • Legal advisors or authorities, if necessary.
  • With your consent, for marketing or business-related purposes.

Payment Security
We use trusted third-party payment processors who ensure that your payment details are securely handled. We comply with the Payment Card Industry Data Security Standards (PCI-DSS) to protect your financial information.

Age of Consent
By using our website, you confirm you are at least the age of majority in your region.

Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse website traffic and improve services. You can manage or block cookies through your browser settings. 

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check back periodically for any updates. The "Effective Date" at the top of this page will indicate the latest version.