Luv Lou The Banks - Classic Tortoise

Yes! We’re located in the beautiful Port Stephens region on the East Coast of NSW. You can visit us in-store at 14 Stockton St, Nelson Bay NSW

For all wholesale or stockist enquiries, please contact Court, our Store Director, at hello@luandcoboutique.com.au.

For anything customer service related, please reach out to us at customerservice@luandcoboutique.com. Our friendly team is always happy to help with any questions or support you may need.

Shipping times will depend on your location, but we send orders out the same day they’re placed during store hours. If your order comes through after hours, we’ll pack it first thing the next morning and take it straight over to the Post Office. We’re lucky to be right across the road!

Once your order has been shipped, you’ll receive an email with your tracking details so you can follow your parcel’s journey.

Yes! Local pickup is available from our Nelson Bay store. You’ll receive an email notification when your order is ready for collection.

Some of our pieces are limited and may not be restocked. If an item does return, we’ll announce it on our social media or via our email list, so be sure to follow along.

We recommend checking the size guide on each product page. If you’re unsure, feel free to reach out to our team and we’ll happily help you find the right fit.

We offer returns for store credit on eligible items within 14 days of receiving your order. Items must be unworn, unwashed and in their original condition with tags attached. Please see our full Returns Policy for more details.